Elements and Performance Criteria
- Engage in complex verbal communication
- Group processes are facilitated and monitored to support group objectives.
- One-to-one interaction with team members is provided to achieve effective support.
- Work instructions are explained to others.
- Work requirements and expectations are negotiated with others.
- Negotiation skills are used as appropriate.
- Conflict resolution techniques are used as appropriate.
- Problem-solving and decision making techniques are used as appropriate.
- Read complex text
- Prepare written information for a range of audiences and applications